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FAQ > How do I return an item?

How do I return an item?


How to Return an Item

  1. Contact the studio at 804-366-0990 or studio@dorothyfagan.com to start the return process or go to My Account to start your return online.
  2. If your order arrived via UPS or USPS, we will provide you with a return service label (except for Canadian customers; please see below). If your order arrived via a freight carrier or blanket-wrap service, please inspect the artwork before signing off on the delivery. To return a freight delivery piece, please contact us to make arrangements.
  3. Repack your order. Use the original packing materials if possible. If the original materials are not usable, use appropriate packing materials with plenty of cushioning. You are responsible for any damage due to improper packaging; please take care to repack items carefully. If you are unsure how to do so, please call us at 804-366-0990 for assistance.
  4. Please send your return within a week of receiving the return service label. Note that you are responsible for return shipping costs.
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