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FAQ > How do I return a canvas edition print?

How do I return a canvas edition print?


Canvas Edition Print Return Policy


From the time you receive your canvas edition print, you have 7 days to return your order for a refund, provided that it isn’t a final sale item (see below these step-by-step instructions for a list of final sale items). 

NOTE: Only canvas edition prints are eligible for our return policy. Paper edition prints are considered final sale items.

Step 1 – Please call 804-366-0990 between the hours of (9:00 AM – 6:00 PM EST Monday through Saturday) or
email us within 7 days of your merchandise delivery date. Please include your order number.

Step 2 – Repackage the canvas print, making sure to include:

  • Your order number and contact information

Step 3 – Ship your return package using a traceable shipping method and email us the shipping details (including tracking number)

Dorothy Fagan Collection is not responsible for undelivered or damaged returns. Dorothy Fagan Collection will process your return and the amount owed will be refunded to your original source of payment in the same currency and using the same exchange rate as your original order (minus shipping costs and international customs fees, if any) within 7-10 business days of your merchandise return.

Final Sale Items

Our money-back guarantee is NOT applicable to the following final sale items:

  • Prints on Paper
  • Any Items Purchased at Sale Pricing
  • Special Collection Works
  • Art Gift Products
  • Any Items Purchased in Gallery or other Websites


What to Do if the Print Arrives Defective 

Step 1 – Please call 804-366-0990 between the hours of (9:00 AM – 6:00 PM EST Monday through Saturday) or email us within 7 days of your merchandise delivery date.

Step 2 - Take photos of the defective print and the packaging and email the photographs to us.


Step 3 - After reviewing the photographs, we will ship a replacement print for your defective purchase. 

 

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